Privacy Policy

Online Privacy

TIB is committed to protecting your personally identifiable information, whether it is obtained through normal channels or through online sources.

Our web site can be browsed anonymously if you do not provide any personally identifiable information such as your name or your e-mail address as you visit our site.


A cookie is a piece of data that is assigned by a web server and is entered into the memory of a browser. Cookies are used by companies to gather information primarily for marketing purposes. TIB does not use cookies to collect any information.


We collect e-mail addresses of those persons who communicate with us through e-mail in order to reply to correspondence or inquiries and for marketing purposes. TIB will never sell or share your e-mail address.

E-mail is sent and received on a non-secure server. Any information received will not be encrypted and should not include any sensitive or confidential information. No level of security is implied or should be inferred.

Links to Non-TIB Websites

We provide links to web sites of third parties we believe our customers might have interest in from governmental agencies to individuals and companies. Those links are provided for your convenience. By placing a link to our site, we are neither endorsing it nor guaranteeing it. We have no control over the content of third-party sites and make no representations or warranty regarding their accuracy.

We are also not responsible for the information collection practices of the third-party sites that you access from the links we provide. We have no knowledge of nor control over any methods they use (including cookies) to identify you personally. We highly recommend that you review the privacy policies of the sites you visit that you access through one of our links prior to providing them with your personally identifiable information.



At TIB, the basis of each consumer relationship is Trust. We believe that your choice to do business with TIB obligates us to honor that relationship with great care, beginning with the information you share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the Privacy Policy outlined below.

I. Recognition of Your Expectation of Privacy

TIB recognizes your right to privacy. We recognize that you have a right to expect your personal financial information to remain confidential and secure. We will endeavor to maintain a standard to ensure that your information is confidential and secure at all times.

II. Our Collection, Retention and Use of Information About You

Information about consumers is accumulated from a variety of sources. Some information is provided to TIB directly by consumers themselves. Other data is developed by TIB as a function of providing a product or service to consumers. Still other information is obtained from outside sources. We will limit the use and collection of information about our consumers to that which is necessary to administer our business and provide superior service. This means that we will use information to help us identify and mitigate potential risks or loss to TIB. We will use this information only in accordance with principles set out in this Policy.

III. Our Maintenance of Accurate Information

TIB has established procedures to ensure that your financial information is accurate, current and complete, in keeping with reasonable commercial standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.

IV. Limiting Employee / Director Access to Information

Each TIB employee/director is required to follow our Company's "Code of Conduct,"/"Conflict of Interest," which states that all consumer information is considered private and privileged and is to be used solely for the purpose of providing you with the finest service available. We restrict access to your personal and account information to those employees who need to know that information to provide products and services to you.

V. Security Procedure to Protect Information

TIB is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to consumer information only in accordance with our internal security standards.

VI. Restrictions on Disclosing Information to Parties Outside our Affiliated Companies

We may share information with unaffiliated companies when: they assist us in providing our products and services to our consumers; in the normal course of our business (for example, with consumer reporting agencies and government agencies); it is legally required or permitted in connection with fraud investigations and litigation; in connection with acquisitions and sales; at the request or with the permission of a consumer; and as permitted by law.

VII. Restrictions on Disclosing Information to our Affiliated Companies

We do not share information with our affiliates.

VIII. Maintaining Your Privacy in Business Relationships with Parties Outside Our Affiliated Companies

When we do provide consumer information to a third party, we will insist - through a written agreement or joint marketing agreements - that the third party adheres to privacy principles similar to those to which TIB adheres for keeping this information confidential. TIB does not share your information with nonaffiliates so they can market to you.

IX. Disclosing Our Policy Commitment to You

At TIB, we value our consumer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your privacy. If you have any questions about how TIB protects your confidential information, please call our Compliance Officer at our Corporate Office or contact us using the e-mail reply function located on our Web page at

Our Security Procedures: We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. Employees who violate these standards will be subject to disciplinary measures. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

TIB is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against TIB should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:
2601 North Lamar Boulevard, Austin, Texas 78705-4294
Telephone No.: 877/276-5554
Fax No.: 512/475-1313