Customer Service Associate

Basic Function:

Answer incoming calls while servicing client banks and cardholders with their credit card needs.

Major Duties / Responsibilities:

1.  Anserwing incoming calls from both English/Spanish speaking cardholders and client banks with inquiries on their credit card accounts
2. Work all incoming mail received regarding cardholder accounts
3. Problem solving and resolution for banks and cardholder
4. Bank and cardholder research reports and statements on microfiche/CR Roms
5. Provide interface between banks and FDR
6. Processing of bankruptcies
7. Take lost/stolen credit card reports
8. Perform other duties as associated with the Customer Service Associate function, as assigned by management.

Requirements / Desired Qualifications:

• Regular and punctual attendance is required
• Individual should possess good interpersonal skills
• Invidual should be able to work within a team environment
• Ability to communicate effectively.
• 1 year Bankcard/Customer service experience in a Call Center environment preferred.
• Basic accounting experience.
• Typing skills (40 wpm) preferred
• 10-key skills
• Basic Windows/PC knowledge.
• Must be flexible to adapt quickly to the needs of the department and facility 

Software:

• MS Excel
• MS Powerpoint
• MS Word
• FDR

SUBMIT YOUR INTEREST

TIB is an equal opportunity/affirmative action employer supporting workforce diversity. m/f/d/v.

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